Refund policy

30-day returns

We want you to love your Airrest pillow. If you're not happy with your order, you can request a return within 30 days of delivery.

How to start a return Email us at airrest.info@gmail.com with your order number and the reason for the return. We'll reply within 1–2 business days with the next steps. Please don't send anything back before contacting us: packages sent without a return authorization can't be processed.

Conditions

• The item must be unused, clean and in its original packaging, with the hand pump included.
• Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong.
• Original shipping was free, so nothing is deducted for it.

Damaged, defective or wrong item If your pillow arrives damaged, doesn't hold air, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or a full refund, your choice. In most cases you won't need to send the item back.

Refunds Once your return is received and inspected (or your claim is approved), we'll email you to confirm. Refunds go back to your original payment method within 5–10 business days, depending on your bank.

Cancellations You can cancel your order free of charge before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can be returned using the steps above.

Exchanges To change color, request a return for the original item and place a new order.

Questions? Email- airrest.info@gmail.com